FAQs

 

You asked, we answered...

Where are you located?

You can find us in London 

Where do you deliver?

We deliver nationwide.

How long does shipping take?

Once you've placed your order, your item will be despatched within 1-3 working days. From then shipping usually takes 3-5 working days. Our live plants will be despatched and delivered within 5 working days.

If you haven't received your item within 60 days, you'll receive a full refund. 

Do you ship internationally?

We currently do not ship internationally. All orders must be for a UK address. 

Where are my items shipped from?

All our items are shipped from right here in the UK.

 

Do you accept returns?

We do accept returns for cases of damaged or defective items, however, we cannot accept returns for live plants. 

Want to request a return?


1. Contact us with the reason for your return. If your item is damaged or defective, please provide us some photos.
2. We'll provide the return shipping address.
3. For change of mind returns, you'll need to ship the item at your own cost. For damaged or defective returns, we'll refund your shipping once we've received it.
4. Notify us by email that you've sent the items, and include your tracking code (if applicable)
5. Once we've received your items, we'll process your refund or exchange within 3-5 days.