Delivery

DELIVERY INFORMATION

To order online houseplants delivery- We ship all plants First Class delivery to reduce the amount of time the plants spend in transit to ensure they are as healthy as they can be when they reach you. If you would like to request a specific time and day for delivery please email us at hello@earthandvine.co.uk and we shall endeavour to accommodate you. 

Plant Delivery - £5.79

REFUNDS

We personally select healthy plants so that our customers get the quality they deserve. If however, you believe that a plant has slipped through the cracks and doesn't meet the standards we strive for then its important that you send us pictures as soon as it is delivered so that we can rectify the situation. Please take pictures within 48 hours of plant delivery in order for us to process a refund or replacement. 

For other items, we only accept returns and refunds up to 30 days from purchase.

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Standard Delivery - £1.99

Free delivery on orders over £50.

We deliver to most of the United Kingdom (excluding Northern Ireland). We currently do not ship internationally. 

Business Days are Monday- Friday. Any orders made on the weekend will be shipped on the next working day. 

Orders cannot be shipped to PO Boxes. 

When placing orders we take into consideration:

Order Processing - The time it takes for us to prepare your order for shipping. This normally takes 1-2 days but may take longer during busier periods due to corona virus. 

Transit Time - The amount of time it takes for you delivery to reach you once it departs our facility.

For more information check out our FAQs or contact us on : hello@earthandvine.co.uk